Terms and Conditions

Last updated on 31-Jan-2025

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between COKUPA FOODS (OPC) PRIVATE LIMITED, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

1. Business Information

Cokupa provides nutritious, chemical-free foods and snacks for children aged 2 to 13. Our mission is to make healthy eating convenient and accessible to parents, helping them prioritize their children’s health and well-being in their busy lives.

2. Eligibility

Our services are open to all users without age restrictions. However, creating an account is mandatory for placing orders to ensure secure and seamless transactions.

3. Account Registration

To make purchases on our platform, you must register for an account. During registration, we collect the following information:

  • Name: To personalize your account and ensure accurate order processing.
  • Email Address: For account verification and communication about orders and updates.
  • Phone Number: For delivery coordination and support.

At checkout, you will need to provide a valid delivery address to ensure timely delivery of your products. It is your responsibility to keep your account information updated and secure. Unauthorized use of your account should be reported immediately.

4. Products and Pricing

Products: Cokupa offers a range of natural and nutritious products designed specifically for children. We ensure that all products are free from artificial chemicals, preservatives, and harmful additives.

Pricing: All listed prices include applicable taxes, providing full transparency. We do not impose additional charges for shipping within Tamil Nadu.

5. Payment Terms

We strive to make payments secure and convenient. Currently, we accept the following payment methods:

  • Credit Cards (Visa, MasterCard, etc.)
  • Debit Cards
  • UPI (Unified Payments Interface)

Note: Cash on Delivery (COD) is not available at this time. All payments must be completed online during the checkout process.

6. Return and Refund Policy

At Cokupa, we ensure the quality and freshness of all products. However, we understand that issues may arise. Our refund policy includes the following:

  • Refunds are issued if products are found to be expired upon delivery.
  • Refunds are issued if products are damaged during transportation.

To request a refund, please contact our customer support team within 48 hours of delivery. Provide your order details, along with photographic evidence of the issue, for prompt assistance.

7. Shipping and Delivery

We currently deliver only within Tamil Nadu. Our shipping policy includes:

  • Free delivery for all orders.
  • Estimated delivery times communicated during the checkout process.
  • Timely updates on order status via email and SMS.

For any delivery-related concerns, please reach out to our support team immediately.

8. User Conduct

To maintain a safe and respectful environment, users must adhere to the following guidelines:

  • Do not misuse our website or services.
  • Do not attempt to access restricted areas of the website without authorization.
  • Do not provide false or misleading information during registration or checkout.
  • Do not engage in activities that harm the integrity or security of our website.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

9. Intellectual Property

All content on the Cokupa website, including text, images, logos, graphics, and product descriptions, is owned by Cokupa and protected under intellectual property laws. Users may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

10. Third-Party Services

Our website integrates third-party services, such as:

  • Payment Gateways: For secure online transactions.
  • Logistics Providers: To ensure reliable and efficient delivery of your orders.

While we strive to partner with trusted providers, Cokupa is not responsible for errors, delays, or issues arising from these third-party services. Any disputes with third-party providers should be resolved directly with them.

11. Liability Limitation

Cokupa is committed to providing high-quality products and services. However, we are not liable for:

  • Delivery delays caused by unforeseen circumstances, such as natural disasters or logistics issues.
  • Losses or damages resulting from user misuse of our website or services.
  • Errors caused by third-party service providers.

In all cases, our liability is limited to the value of the product purchased.

12. Disclaimers

  • Our products are manufactured to meet high standards of quality and nutrition, but individual results may vary.
  • Nutritional information provided on our website is for informational purposes only and should not replace professional medical or dietary advice.

13. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes or claims arising from these Terms will be resolved under the jurisdiction of courts located in Tamil Nadu.

14. Privacy Policy

Your privacy is important to us. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy. By using our services, you agree to the terms outlined in our Privacy Policy.

15. Changes to Terms

Cokupa reserves the right to modify these Terms at any time. Changes will take effect immediately upon posting on our website. Continued use of our services after updates constitutes acceptance of the revised Terms. Users are encouraged to review this page periodically.

16. Contact Us

We value your feedback and are here to assist with any questions or concerns. Reach out to us via: