Privacy Policy

Last updated: 12-12-2024

Cokupa (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or interact with our website (the “Site”), available at cokupa.com. By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Site.

1. Information We Collect

• Personal Information: Name, email address, phone number, and shipping address provided during account creation or order placement.
• Payment Information: Collected and processed securely by third-party payment gateway providers (e.g., PhonePe, PayU Money). We do not store or process payment details on our servers.
• Session Data: Collected through cookies to manage user sessions and improve the Site’s functionality.

2. How We Collect Your Information

We collect personal information when:

• You create an account on our Site.
• You place an order or make a purchase.
• You communicate with us for support or inquiries.

3. Purpose of Data Collection

We use the collected information for the following purposes:

• Order Fulfillment: To process, ship, and deliver your orders efficiently.
• Customer Support: To respond to inquiries and resolve issues promptly.
• Marketing: To send promotional offers, newsletters, or updates related to our products and services (only with your consent).
• Site Management: To improve your user experience and maintain the security of our platform.

4. How We Share Your Information

We share your information with trusted third-party service providers solely for operational purposes, including:

• Shipping Partners: To deliver your orders (e.g., Delhivery, Shiprocket).
• Payment Gateway Providers: To process secure transactions.
• Future Integrations: In the future, we may use analytics tools (e.g., Google Analytics) to understand user behavior and improve our services.

We ensure that these third parties comply with strict confidentiality and data protection standards.

5. Cookies and Tracking

We use cookies for session management and essential functionality. Currently, we do not use cookies for analytics or personalized advertisements. If we integrate additional tracking tools in the future, this policy will be updated accordingly.

You can control cookie preferences through your browser settings.

6. User Rights

As a user, you have the following rights:

• Access and Correction: Update your personal information via your account dashboard.
• Data Deletion: Request the deletion of your personal data by contacting us at support@cokupa.com.
• Marketing Preferences: Opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

We strive to respond to data-related requests within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy unless you request its deletion. Legal or regulatory requirements may extend retention periods for compliance purposes.

8. Security Measures

We prioritize the security of your data by implementing industry-standard safeguards, including:

• Data encryption during transmission.
• Secure storage solutions to protect against unauthorized access.
• Regular system audits to detect vulnerabilities.

While we take reasonable measures to protect your data, no online platform is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

9. Compliance with Legal Standards

We adhere to applicable data protection laws, including:

• General Data Protection Regulation (GDPR): For users in the European Union, granting rights to access, correct, or delete data.
• California Consumer Privacy Act (CCPA): For users in California, providing rights to know, delete, or opt out of data sales.

If specific compliance requirements apply to you, please contact us for more details.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal obligations. All updates will be published on this page, with a revised effective date.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us:

Email: support@cokupa.com